| Reservations |
Reservations are required to guarantee your space in class. The studio has limited space and availability. We require reservations so that we know how many people and to contact clients in the event of unavoidable class cancellations and emergencies. We reserve the right to cancel any classes due to under enrollment.
| Cancellation Policy |
We have a firm 24-hour cancellation policy for all appointments and classes and a 48-hour cancellation for all workshops. Any cancellation made after the designated window will be charged the full cost of the class.
| Training Packages and Class Cards |
All single sessions, packages and contracts must be activated within 4 months of purchase. Each purchase has an expiration date which activates on the first day of use. Expiration dates may be found on your receipt and in your online account. We will not extend expiration dates so please keep this in mind when making payment. Sessions not used will not be refunded.
| Class Lengths |
Private, duet, and semi-private training sessions are 50-55 minutes in length. If you arrive late to your scheduled appointment, the instructor is under no obligation to extend your session beyond the previously scheduled time. Classes begin on time. After 5 minutes you may not enter class.
| Refunds |
We do not offer refunds. A refund may be granted in the event that a medical condition prohibits physical activity. All medical refunds are subject to a $25 processing fee. A physician’s written explanation will be required.
| Other Policies |
Please be courteous of other clients by silencing your cell phone upon entering the studio, keeping a low voice in the studio and avoid wearing perfumes or lotions.
| Weather Cancellation Policy |
In the event that we cancel classes and sessions due to bad weather an instructor will contact you personally through email or by telephone by 7 a.m. for the morning and 2 hours in the afternoon.